雅思口语part2话题卡：Describe a time you received horrible service 描述你获得的糟糕服务/不好的服务
Describe a time you received horrible service
You should say:
When it happened
Where you received
Who you were with
And why the service was horrible
A time I received horrible service was actually from a property agent in Beijing.
It happened on a weekend last summer at my rental apartment. I remember that day was tipping down quite often and I was busy working in my office as usual. When I got home from work, my room was like a disaster, you know a lot of water leaked in from outside of the window and the ceiling. I asked my roommate about what was happened and he told me that it was probably because the ceiling had a fissure that let the rain water come in. He also told me that he had called the agent but there’s was nobody coming to fix it.
So, I dialed the number of the agent again and was told that they had already arranged a professional and promised me to solve this problem. My roommate and I thought this time this matter would be done soon, but they disappointed us again. Nobody showed up the following days. What’s quite annoying for us was that it kept raining cats and dogs for many days, which was normal in summer Beijing, but we had nothing to do except for waiting.
Later on, we’ve found that it’s because the repairing professional was quite busy to take the job, and the property agent still wanted to make some profits between us, so they gave a false promise to put it off.
The reason why I think the service from the property agent was horrible was that the agent was acting so unprofessionally, you know, they should have informed us of the real situation so that we could reduce the cost to the minimum.
Part 3 追加问题
Why do some people choose to remain silent when they receive bad services?
Who should be responsible for bad services?
As a boss, what would you do to prevent bad service?